Providing lots customers experience and the smooth transaction is the priority task to us. That’s the reason we strictly comply with our customer service policy. We are offering both pre-sales and after-sales services in order to give our customer concern-free purchasing experience.
Pre-sales Service
Fast Email Response
We understand a prompt and professional email response is always important to the customers. Our sales representatives are trained and designated to assist our customer with seamless communication during the entire business transaction.
Full Technical Support
Our sales reps and engineers can help the customer to determine the most suitable parking equipment and solutions based on the customers’ demand, budget and the job site condition. They are fully prepared to answer any technical related question from our customers.
Free Drawing Service
You give us the layout; we will give you the completed drawing. Now the drawing services are absolutely free to our return customers.
After-Sales Service
Inspection Report
Quality is everything. And sufficient and efficient inspection is vital procedure to guarantee the quality of the final product. Our customer service associates will work with the designated Quality Assurance personnel to do the last additional quality check and fill up the inspection report including visual evidences to our customer right before the packing.
Shipping Report
Our customer have rights to know how the packages they are getting will look like, and how the packages are shipped out. Our Packing & Shipping Report includes both videos and photos to show customers their products clearly.
Installation & Maintenance Support
All the products come with the detailed installation and maintenance instruction. In case the customer need more help on the installation, we can send out our engineers to the job site for the on-site supervision and instruction.
Warranty
- 18 Months for whole machine
- Five years for steel structural
- The design life of the steel structure is 30 years.
- Free technical support for equipment life
- Cost price for spare parts after Warranty